This Privacy Policy describes how and when I collect, use, and share information when you attend an appointment at my clinic, purchase a product from me, contact me, or otherwise use my services. This is to comply with the General Data Protection Regulations (GDPR) 2018

Information I collect:

To aid your treatment or as part of purchasing something from my business you will normally provide me with certain information, such as your name, e-mail address, postal address, medical information and payment information. I will store your information on an electronic patient record and diary system which is fully password protected.

Why I need your information and how I use it:

I rely on a number of legal bases to collect, use, and share your information, including:

  • Where it is necessary for the purposes of the provision of health care as needed to provide my services, such as when I use your information to fulfil your podiatry assessment and treatment, or to provide customer support
  • When you have provided your affirmative consent, which you may revoke at any time
  • If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

Information sharing and disclosure

Information about my patients is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

  • Medical professionals. With your consent I will share information with medical professionals or consultant to allow continuity of care.
  • Health insurance providers.
  • Compliance with laws. I may collect, use, retain and share your information if I am legally required to.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve dispute, and to enforce my agreements. The retention of podiatry records is normally a minimum of 8 years after the last appointment. I will keep any data for customers who are not patients and may have bought products from me, for a period of 6 years in line with tax legislation.

Transfers of Personal Information outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information with different data protection and government surveillance laws than your jurisdiction. If am deemed to transfer information about you outside the EU, I rely on Privacy Shield as the legal basis for transfer, as X cloud is Privacy Shield certified.

Your Rights

You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  • Access. You have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
  • Change, restrict, delete. You may also have rights to change, restrict my use of or delete your personal information. In the case of health records these are normally exempt from change or delete requests.
  • Object. You can object to (1) my processing some of your information based on my legitimate interests and (2) receiving marketing messages from me after providing yor express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it needed for legal reasons.
  • Complain. If you wish to raise a concern about my use of your information ( and without prejudice to any other rights you may have) you have the right to do so with the Information Commissioner

How to contact me

For purposes of the GDPR, I, NIGEL TEWKESBURY, am the data controller of your personal information. If you have any questions or concerns, you may contact me or my mailing address is Torbay Clinic Sciviers Lane Upham SO32 1HB